AI-powered observability for government

Modernize, secure, and optimize citizen services with AI-powered observability, security, and automation on one unified platform.

[Request demo](/content/request-demo/ "Request a demo of the Dynatrace Platform"/index.html) [Let's chat](/content/contact/ "Contact Dynatrace"/index.html)

Outcomes that build public trust

Deliver resilient services, strengthen security, control costs, and prepare for AI with precise answers and intelligent automation.

• Resilient services

Prevent outages and speed recovery with real-time topology, causal AI, and end-to-end observability.

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• Secure by design

Unify observability and runtime security to prioritize real risk and protect critical government systems.

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• Optimize spend

Reduce tool sprawl, improve cloud efficiency, and make constrained budgets go further.

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• AI-ready operations

Govern AI workloads with visibility into cost, latency, errors, model behavior, and guardrails.

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How Dynatrace helps state & local agencies

Three priority use cases for resilient digital services, stronger security, and efficient modernization.

Deliver reliable digital services for every constituent

• Monitor web and mobile journeys to detect friction, latency, and outages before they impact citizens.
• Test critical workflows like benefits, licensing, permitting, and payments 24/7 with synthetic monitoring.
• Use privacy-aware session replay and end-user analytics to resolve issues faster with less guesswork.
• Correlate frontend, application, infrastructure, and cloud dependencies in one view to pinpoint root cause in minutes.

Digital Experience Monitoring Request demo

Strengthen security with runtime context

• Detect vulnerabilities and threats in production with real-time exposure context, not just static findings.
• Correlate security signals with logs, traces, topology, and service impact for faster investigation and remediation.
• Prioritize the issues that matter most based on citizen-facing risk and operational impact.
• Support governance and auditability with unified data, role-based controls, and compliant data handling.

Application Security Explore automation workflows

Modernize hybrid cloud and reduce operational toil

• Unify visibility across on-prem, multicloud, Kubernetes, and SaaS to eliminate blind spots across agencies.
• Replace fragmented tools with one platform for observability, security, analytics, and automation.
• Use Dynatrace Intelligence and automation to identify root cause, reduce alert noise, and accelerate remediation.
• Improve performance and cost efficiency with context-rich analytics on Grail™.

Grail data lakehouse Cloud monitoring

Govern AI with confidence

As agencies adopt chatbots and agentic AI, observability is critical for trust, security, and cost control.

Dynatrace delivers end-to-end AI observability across models, agents, vector databases, and infrastructure—tracking latency, errors, token usage, costs, and guardrail outcomes to explain AI behavior and speed troubleshooting.

Explore AI observability Read AI observability docs

• Monitor token usage, request cost, latency, and failure rates across AI workloads.
• Trace prompts, chains, agent activity, and downstream dependencies to understand what happened and why.
• Surface provider guardrail outcomes and build alerts and workflows around them.
• Maintain a stronger audit trail and data context with Grail to support governance and compliance.

Trusted by public sector teams

Public agencies use Dynatrace to reduce outages, accelerate root cause analysis, improve citizen experiences, and save money through consolidation and automation.

*State of Michigan Delivers $4.4 Million Efficiency Savings Over 5 Years with Dynatrace*See their story](/content/customers/state-of-michigan/index.html)

*Pasco County boosts trust with constituents and enhances agency reputation with Dynatrace*See their story](/content/customers/pasco-county/index.html)

Leverage 700+ integrations

Connect cloud platforms, Kubernetes, ServiceNow, OpenTelemetry, and AI technologies to extend observability across your full ecosystem.

• 
  AWS](/content/hub/detail/aws/index.html)
• 
  Microsoft Azure](/content/hub/detail/microsoft-azure/index.html)
• 
  Google Cloud](/content/hub/detail/google-cloud-platform/index.html)
• 
  Kubernetes](/content/hub/detail/kubernetes-1/index.html)
• 
  ServiceNow](/content/hub/detail/servicenow-for-workflows-preview/index.html)
• 
  OpenTelemetry](/content/hub/detail/opentelemetry/index.html)

See all integrations

Dive into the details

• [****Read Documentation****
  
  Dive into our documentation for more details.
  
  See Documentation](https://docs.dynatrace.com/docs)
• [****Visit our Community****
  
  Ask questions and get insights from Dynatrace users.
  
  Meet the Community](https://community.dynatrace.com/)
• [**Explore our Hub**
  
  See how to extend the platform with apps and extensions.
  
  Visit the Hub](/content/hub/index.html)

Resources

• 
  eBook
  
  Government CIO Report
  Learn more](/content/info/reports/government-cio-report/index.html)
• 
  eBook
  
  Dynatrace + ServiceNow autonomous IT operations
  Learn more](/content/news/press-release/dynatrace-servicenow-autonomous-it-ops/index.html)

Let’s chat

Talk to a Dynatrace expert to see what our best-in-class observability, security, and AIOps platform can do for you.

[Let’s chat](/content/contact/ "Contact us"/index.html) [Request demo](/content/request-demo/ "Free trial"/index.html)